TermsofService

1. Agreement

These Terms of Service ("Terms") govern your access to and use of the SAGE GRIDS website, software, and services. They form a binding agreement between you and SAGE GRIDS LTD, a company registered in England and Wales under company number 16003773, with registered office at 71-75 Shelton Street, Covent Garden, London, United Kingdom, WC2H 9JQ ("SAGE GRIDS", "we", "us").

By accessing the website, purchasing a product, or using a service, you agree to these Terms, our Privacy Policy, our Refund Policy, and our License Terms. If you do not agree, do not use the website or our products.

2. Definitions

• Customer means the individual or legal entity that purchases a product or service from us.
• Product means any digital product we sell, including desktop applications, WordPress plugins, and SaaS subscriptions.
• Software means any executable, plugin, library, or codebase we license to you.
• Subscription means a recurring-billing arrangement granting access to a SaaS product for the duration of the term.
• Account means the registered profile you hold with us, used to manage licence keys, subscriptions, and billing.
• License Key means the credential we issue on purchase that activates and validates a Software installation, governs the number of seats or sites included, and is bound to your Account.
• SaaS Product means any hosted service we operate and you access via subscription, as opposed to Software you install on your own infrastructure.

3. Eligibility

You must be at least 18 years old and legally able to enter a binding contract under the laws of your jurisdiction. You must not be barred from receiving our products under applicable export controls or sanctions, and you must not be located in a country subject to a UK, EU, or US (OFAC) embargo, or any other jurisdiction whose sanctions regime applies to our payment processors or upstream service providers.

4. Account and access

You are responsible for keeping your account credentials and license keys confidential and for any activity carried out under them. Provide accurate information at registration and keep it current. You may not transfer or sub-license your account, license keys, or subscription seats to a third party without our written consent.

5. Products and services

Each product you purchase is governed by our License Terms and Refund Policy in addition to these Terms. The License Terms describe what rights you have to install and use the software, what counts as a renewal, and what happens when a license expires. The Refund Policy describes the refund window for each product type.

Product features, models, pricing, and availability may change. Where we discontinue a feature or replace an underlying AI model in a way that materially reduces a product's documented capabilities for an existing paid subscriber, we will give at least 30 days' notice by email. Changes to these Terms themselves are governed by Section 16.

Beta and early-access products

Some products are offered on a beta or early-access basis and are clearly identified as such on their product page. Beta products are made available so customers can evaluate work-in-progress functionality. They may contain bugs, may change materially, may have reduced or no service-level commitment, and may be discontinued before reaching general availability. We disclaim any warranty of fitness for production use for products marked Beta, to the fullest extent permitted by applicable consumer-protection law. Where a beta product fails to perform with reasonable care and skill, our standard contractual remedy is repair, replacement, or refund of fees paid for that product, in line with the Refund Policy.

6. Fees, billing, and taxes

Prices are shown in the currency listed at checkout. Applicable sales tax, VAT, or GST is calculated and added at checkout based on your location. Subscriptions auto-renew at the end of each billing period until cancelled. You can cancel a subscription at any time from your customer portal; cancellation takes effect at the end of the current billing period. We send a renewal reminder by email at least 7 days before each annual renewal and at least 3 days before each monthly renewal. The Refund Policy describes the contractual refund windows that apply to first purchases and renewals for each product type.

SAGE GRIDS LTD is the seller and merchant of record for purchases made through sagegrids.com. Payments are collected, processed, and where applicable refunded by SAGE GRIDS LTD using regulated payment-processing partners. The descriptor on your bank or card statement may reference SAGE GRIDS or our processor. Sales tax, VAT, and GST are calculated and remitted by SAGE GRIDS LTD based on your location. If you have a billing dispute, please contact [email protected] before raising a chargeback so we can resolve it directly. For purchases made through a third-party app store (Apple App Store, Mac App Store, Google Play, or Microsoft Store), the platform is the merchant of record and the platform's policies govern payment, billing, and refunds; see the relevant section of our License Terms.

Our products are digital content delivered immediately on payment. Consumers in the UK and EU normally have a 14-day right of withdrawal for digital content under the UK Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013 and the EU Consumer Rights Directive 2011/83/EU. For desktop apps, WordPress plugins, and other one-time-purchase and annual-licence products, our contractual refund window meets or exceeds that statutory right — no waiver is required to obtain a refund within the window, and the applicable windows are described in the Refund Policy.

For SaaS subscriptions that include AI inference credits, AI calls we route to upstream providers on your behalf are consumed and paid for in real time. By starting to use a SaaS product or by consuming any AI credits, you request immediate performance of the contract and acknowledge that the statutory right of withdrawal does not apply to credits already consumed on your behalf. The contractual SaaS first-purchase refund window is 14 days: a full refund where no credits have been consumed, or a pro-rated refund of unused credits where some have. Consumed credits are non-refundable. The full SaaS refund rules are described in the Refund Policy.

7. Intellectual property

The website, our trademarks, brand assets, documentation, and source code are owned by SAGE GRIDS LTD or our licensors and are protected by intellectual property law. The rights granted to you in our software are set out in the License Terms. WordPress plugins are distributed under the GNU GPL where required; bundled premium assets, license keys, and proprietary content remain our property and are not GPL-licensed.

You retain ownership of content you submit to our SaaS products (your prompts, configurations, and uploaded assets) and of outputs we generate for you, subject to any rights reserved by upstream AI providers under their own terms. We may process your submitted content as needed to deliver the service and improve product reliability.

8. Acceptable use

Your use of our products is subject to our Acceptable Use Policy, included as a section in the License Terms. In short: do not use our products to break the law, infringe rights, generate harmful or abusive content, send spam, attack systems, or resell raw access to upstream AI providers via our infrastructure.

9. Third-party services

Our products integrate with third-party services, including upstream AI providers (such as OpenAI, Anthropic, Google, and OpenRouter), cloud hosting and infrastructure providers, transactional-email and communications providers, payment infrastructure, privacy-first website analytics, and integrations you choose to connect. Your use of those services is governed by their own terms. Outages, model changes, or pricing changes by upstream providers may affect our service; we will use reasonable efforts to mitigate but make no guarantee against them. Our Privacy Policy lists the categories of sub-processor we currently rely on.

10. Disclaimer of warranties

Our website, software, and services are provided on an "as is" and "as available" basis. To the fullest extent permitted by law, we disclaim all warranties, whether express or implied, including warranties of merchantability, fitness for a particular purpose, non-infringement, and that the service will be uninterrupted, secure, or error-free. Nothing in these Terms excludes or limits any warranty or right that cannot be excluded or limited under applicable consumer-protection law.

11. Limitation of liability

To the fullest extent permitted by law, our aggregate liability to you under or in connection with these Terms is capped at the greater of (a) the total fees you paid to us for the product or subscription giving rise to the claim during the 12 months preceding the event, or (b) £100 for consumer claims. We are not liable for indirect, incidental, special, consequential, exemplary, or punitive damages, or for lost profits, lost revenue, lost data, or business interruption.

Where applicable consumer-protection law (including the UK Consumer Rights Act 2015 in respect of digital content) entitles you to a repair, replacement, price reduction, or refund remedy, that statutory remedy applies in addition to and ahead of the monetary cap above.

Nothing in these Terms limits or excludes liability for fraud, fraudulent misrepresentation, death or personal injury caused by negligence, or any other liability that cannot be limited under applicable law.

12. Force majeure

Neither party will be liable for any failure or delay in performance to the extent caused by events outside its reasonable control, including upstream AI provider outages, network or hosting infrastructure failure, government action, strikes, or natural disasters. Where the event continues for more than 30 consecutive days and materially prevents performance, either party may terminate the affected subscription on written notice with a pro-rata refund of any prepaid fees for the unserved period.

13. Indemnification

You agree to indemnify and hold harmless SAGE GRIDS LTD and its officers, directors, employees, and contractors from any third-party claims, damages, losses, and reasonable legal expenses arising from your breach of these Terms, your misuse of the products, or your violation of applicable law.

14. Term and termination

These Terms remain in force while you hold an active license, subscription, or account with us. We may suspend or terminate your access for material breach (including unpaid invoices, abuse, fraud, or chargebacks raised without first contacting us). On termination, your license to use the software ends and you must uninstall it. Sections that by their nature should survive termination will survive, including those on intellectual property, disclaimers, limitation of liability, force majeure, indemnification, and governing law.

15. Governing law and jurisdiction

These Terms are governed by the laws of England and Wales. The courts of England have exclusive jurisdiction to settle any dispute arising under or in connection with these Terms, except that consumers based in the EU or UK may also bring proceedings in the courts of their country of residence where applicable consumer law allows.

16. Changes to these Terms

We may update these Terms from time to time. Material changes affecting paying customers will be communicated by email at least 30 days before they take effect. Non-material changes (clarifications, formatting, contact details) take effect when posted. Your continued use of our products after the effective date constitutes acceptance.

17. Contact

General questions: [email protected]. Refund and billing: [email protected]. SAGE GRIDS LTD, UK Company No. 16003773, 71-75 Shelton Street, Covent Garden, London, United Kingdom, WC2H 9JQ.