SupportSage
The self-hosted, AI-first customer support platform that replaces Intercom, Zendesk, and your booking tool — with AI and humans collaborating through @mention.
AI-first helpdesk with live chat in 90+ languages, ticketing, reservation management, and order tracking. AI handles every first response. Humans join when needed. Self-hosted.
From £79 once
SupportSage
See pricing- Replace Intercom + Zendesk + Calendly with one £79 install
- AI answers first in 90+ languages from your knowledge base
- @mention hand-off: AI pulls in a human only when it's stuck
- Live chat + helpdesk + reservations + order tracking in one view
- Multi-tenant — run it for multiple clients on one install
- Self-hosted: your data stays on your server, no monthly fees
Sound familiar?
If any of this describes your Monday morning, you're in the right place.
Intercom + Zendesk + a separate booking tool costs more per month than your first employee.
Your customer asked in Spanish. Your helpdesk replied in broken Google-translated English two hours later.
The AI bots you've tried either hallucinate or escalate every message. There's no middle ground.
The contrast
The old way. The SupportSage way.
Same job. Different toll on your time, budget, and data ownership.
- £300–£2,000/month for Intercom, Zendesk, Calendly, etc.£79 once, self-hosted, no seat counting
- One language, one channel, one team90+ languages, multi-channel, AI + humans
- AI bot escalates every third message@mention hand-off — AI pulls in a human only when stuck
- Customer data on someone else's serversYour data, your server, your rules
What if your support stack collapsed into one self-hosted app that answers first, in the customer's language, and only escalates when the AI is actually stuck?
The core four
Four reasons this is the last tool you'll install.
AI answers first. Humans join only when needed.
Every customer message starts with AI. It answers in their language, from your knowledge base. If it doesn't know, it @mentions the right human. No lazy escalations.
Write your knowledge base once. Answer in 90+ languages.
Author your help content in English (or Turkish, or anything else). Customers get answers in their language — translated on the fly, consistently.
Helpdesk + reservations + orders, one inbox.
A hotel, a restaurant, an ecommerce store — you don't need three tools. SupportSage handles tickets, bookings, and order lookups from one conversation view.
Self-hosted. Your server. Your data. £79 once.
Install on your own VPS or dedicated host. No per-conversation fees. No per-seat charges. No monthly renewals. Ever.
How it works
From zero to first result — under 10 minutes.
Install on your server
Docker one-liner or manual install. 10-page guide included.
Load your knowledge base
Import FAQs, product info, booking rules, order data.
Go live
Embed the widget. AI answers. Team joins via @mention when needed.
Everything that's in the box
There's more here than you'll hit in year one.
Below is the full feature list. Scan it. If anything on this list would save you a morning, the free plan is your next click.
Chat
AI live chat
90+ language support
Write KB once; AI answers natively in 90+ languages.
Context-aware answers from your KB
Collaboration
@mention human hand-off
Team inbox & assignments
Helpdesk
Ticket tagging + priority
Email-to-ticket pipeline
Domain
Reservation management
Order lookup & tracking
Knowledge
Knowledge base editor
Bulk KB import
Deployment
Self-hosted on your infra
GDPR-friendly — data stays with you
REST API + webhooks
Built for you
Self-select your scenario.
If you see yourself in one of these, the rest of the page is for you.
You field reservation questions in 3 languages. Your booking tool doesn't talk to your support tool.
- Reservations + support in one view
- Multi-language automatically
- Self-hosted — no per-booking fees
"Where's my order?" is 40% of your tickets. You want AI to handle it without escalating.
- Order lookup answered by AI from WooCommerce/Shopify data
- Human joins only for exceptions
- One-time cost, no per-ticket pricing
You serve customers across Europe. Per-seat support tools don't fit your team size.
- £79 once, no seat limit
- Answer in customer's language
- Write KB once in your language
Honest comparison
How we stack up against the tools you're also considering.
We'll mark it honestly when a competitor wins a row. Trust beats marketing.
| Feature | SupportSage | Intercom | Zendesk | Freshdesk |
|---|---|---|---|---|
| Annual cost (3 seats) | £79 once | £1,800+/yr | £1,400+/yr | £1,100+/yr |
| Self-hosted option | ✓ | — | — | — |
| AI answers in 90+ languages | Built-in | Add-on | Add-on | Add-on |
| Reservations built in | ✓ | — | — | — |
| Order lookup built in | ✓ | Integration | Integration | Integration |
| Per-seat pricing | — | ✓ | ✓ | ✓ |
Technical spec sheet
Everything a developer wants before installing.
Server requirements
- OS
- Linux (Ubuntu 22.04+, Debian 11+)
- RAM
- 2 GB minimum, 4 GB recommended
- Database
- PostgreSQL 14+
- Node.js
- 20+
- Reverse proxy
- Nginx or Caddy
Tech stack
- Backend
- Laravel 12 + React 19 + PostgreSQL (pgvector)
- AI providers
- OpenAI, Anthropic, Google Gemini (BYOK)
- Deployment
- Docker Compose or manual
Compatibility
- E-commerce
- WooCommerce, Shopify (webhooks)
- Booking
- Built-in reservation module
- Chat widget
- Embed on any site
Honest limitations
- Not a CRM
- We handle conversations; your CRM owns deals
- Self-hosted means self-maintained
- You keep your server patched; we ship updates
Support policy
What we help with (and what we don't).
Clear expectations up front. Unclear expectations are the single biggest reason digital products get bad reviews.
Included
- Bug fixes and security patches
- Answers to product questions
- Compatibility patches for supported WordPress, PHP, and browser versions
- Help upgrading between plugin versions
Not included
- Custom development or bespoke feature work
- Installation on your server (install guides are provided)
- Teaching how to code or how WordPress works
- Third-party integration work we do not officially support
- Support for nulled or cracked copies
Refund policy
14-day money-back guarantee, no questions asked.
One-time purchase with 12 months of bug-fix and minor-version updates and a perpetual right to use the version you bought. Refundable in full within 14 days of purchase. After 14 days, refunds are available only where the software materially fails to perform as documented and we cannot fix it within a reasonable time. Approved refunds are returned to your original payment method.
14-day money-back
Full refund if it doesn't fit.
Buy once, yours forever
No subscription. The version you buy keeps working.
Pricing
Simple, honest pricing.
One-time purchase. 12 months of updates. 14-day money-back guarantee.
Up to 1 server sites
- AI live chat in 90+ languages
- Helpdesk + reservations + orders
- Human-AI collaboration via @mention
- No monthly or per-seat fees
Questions, answered
Frequently asked
Is it really self-hosted?
What about AI API costs?
Do you offer refunds?
How do I get updates?
A note from the founder
"I built SAGE GRIDS because my own agency was paying hundreds a month for tools that did 30% of what we needed. If that's you, the money-back guarantee is my way of saying: try it before you trust me."
— Ilyas Serter, Founder, SAGE GRIDS
Changelog
Show 2 releasesHide changelog
- New@mention human hand-off
- NewOrder lookup module
- NewMultilingual chat (10 languages)
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